Policy and commitment

WARRANTY POLICY

Product warranty: remedying the failures, technical problems occurred due to the fault of the manufacturer. 

1. Warranty Policy
 

  • Warranty is free if the product is still in the warranty period which is calculated from the date of delivery. Product will be warranted for the warranty period stated in the warranty card, warranty stamp and according to each manufacturer’s policy for all technical incidents.
  • Warranty card and warranty stamp of company in the product. 


2. These cases are not covered under the warranty policy
 

  • Customer willingly disassembled the product or the warranty stamp has been torn.
  • Due to the fault of user's operating is not in accordance to the instructions of manufacturer, or using material is not accordance with the standard of genuine.  
  • Due to reasons such as: using unstable power supply (too high, too low or irregular), dropping down,  substantial impact, natural disasters, fires, explosions, etc.
  • Do not remedy software error caused by virus.
  • The warranty does not cover consumable supplies and accessories in the operation of use, such as bulbs, batteries, etc.


3. Warranty location

If the contract, the delivery protocol, or the warranty card does not include the warranty agreement at the registered address of customer, all products will be guaranteed at: 

Technical Center of Zodiac Investment Corporation

 11th Floor, Zodiac Building, Duy Tan Str.,Dich Vong Hau Ward,  Cau Giay Dist., Hanoi – Vietnam.

Telephone: 043.514.6555 – Ext :10
 

Alternatively, customer can contact the customer-care staff of  Zodiac to get more information:

Telephone: 043.514.6555 – Ext: 101


4. Questions and complaints about warranty issues 
 

If customer is not satisfied or has any requests, questions or complaints about our company's warranty service, please contact us to Customer Service Center of Zodiac Investment Corporation addressed at 11th Floor, Zodiac Building, Duy Tan Str., Dich Vong Hau Ward,  Cau Giay Dist., Hanoi – Vietnam.
 

Telephone: 04 3514 6555 – Ext: 101

E-mail: cskh@zodiac.com.vn

All employees of Zodiac Investment Corporation would like to thank our customers for purchase and use our company's services. You will be satisfied with the product quality, service and enthusiastic attitude, attentive, professional of our staffs.

Technical Center of Zodiac Investment Corporation
Address:     
11th Floor, Zodiac Building, Duy Tan Str.,Dich Vong Hau Ward,  Cau Giay Dist., Hanoi – Vietnam.
Telephone: 04 3514 6555 – Ext: 103